As part of the analysis of the old business model, both the value proposition for the customer and the internal processes with their individual elements are examined more closely.
The value proposition for the customer examines how the target group and their needs have developed, whether the range of services still fits the needs of the target group and whether the revenue model is still profitable for the company.
The other side of a company's business model, the internal processes, is also analyzed in exactly the same way. It examines whether the company is set up in terms of value chain, cost model and organization in such a way that it can fulfill the value proposition for the customer and generate a profit at the same time.
React to changed customer needs and remain profitable
The online mail order company Amazon, for example, found that many of its customers not only wanted to buy its original range of books online, but also other products. Amazon therefore gradually expanded its range to include music, film and game DVDs and finally numerous other products, all of which required the same sales capacities as the original “book” and therefore only incurred low additional costs.
In this case, the starting point for adapting the business model was that the needs of the target group were different than originally assumed. A change in the business model may also be necessary if customer needs have remained unchanged, but a competitor makes a more attractive offer, or if the range of services still fits the needs of the target group, but the business cannot be operated profitably enough .
The platform strategy of the car manufacturer Volkswagen, for example, aims to standardize as large a number of components as possible so that they can be used in as many models as possible from its currently ten subsidiary manufacturers. This not only allows Volkswagen to use economies of scale in the manufacture of components, but also makes the manufacturer less dependent on fluctuations in demand for individual models.